Client Disclosure

Under section 45 of the Tax Agent Services (Code of Professional Conduct) Determination 2024 (Determination), from 1 July 2025 we are required to advise you that the Tax Practitioner's Board maintains a register of Tax Agents and BAS Agents. Click here to search this register.

Complaints Policy

We are committed to delivering high-quality and ethical professional services, with a focus on being responsive to client needs and concerns.

This policy outlines how to submit a complaint, how we manage it, and what to do if you're not satisfied with our response.

We value effective complaints handling as part of our quality management and take a client-focused approach. While we respect your right to complain, we ask that our staff are treated with courtesy throughout the process.

Process

If you are not satisfied with our services, you can direct the complaint to the accountant within our firm who is responsible for your affairs by contacting them directly. If the matter is not dealt to your satisfaction, we encourage you to escalate your complaint to our Managing Director by using our complaints form which is available to download here. When complete please return it to inquiry@edmunds.com.au. 

We will provide you with an acknowledgement of your complaint and our understanding of the circumstances. Your complaint will be investigated and attempt to resolve your complaint within 14 days. We will then outline the dispute resolution process.  If you remain unsatisfied with the outcome we propose to you, you have the right to make a complaint to the TPB in accordance with their complaints process described here: TPB complaints 

These disclosures help ensure transparency and trust between us and you, allowing you to make informed decisions about engaging our Tax and BAS agent services.